4.1 Complainants or reporters of crime, whether the crime was committed in his/her station area or in the station area of another police station, are treated courteously and that a comprehensive affidavit is taken from the complainant or report of crime;

4.2 Complainants or reporters of crime are not referred to another station to lodge complaints of crime;

4.3 All complaints or reports made by the public receive immediate attention.

5. Cluster Commanders and Station Commanders must ensure that all members who do not comply with National Instruction 3 of 2011 are subjected to disciplinary steps.

Members of Public – Please Report if SAPS members refuse to open a case for you:

SAPS National Complaint Centre:
Tel: 080 033 3177 or 0860264487
Fax: (012) 393-5452