Please be advised that if you have the Paradox Internet module, which is either an IP 100 or IP 150 module, used to link your alarm system to your mobile device, the manufacturer is making changes to these as detailed below and you will need to take the appropriate actions dependant on which module you have.

1. The IP100 Module – This unit cannot be upgraded and will no longer function on their platform with effect from the 30th August 2019 and must be replaced with the IP 150 module. The cost of this upgrade via Crime Watch will be R1,414 inclusive of labour ex VAT. This will involve the following: –

  1. You will need to download the new software called Insight Gold from either the Iphone App Store or Play store to your mobile devices. The Insight Gold software will be subject to an annual charge of $14 Dollars. This charge is paid directly to Paradox and can be paid via visa debit or credit card. (The logo is shown at the bottom of the page)

  2. The Technician will come and install a new IP 150 module for you, test it and ensure it is working with your mobile device.
  3. Please call Sanette at Crime Watch Technical department on 021 552 1717 (option 2) to book a technician to install the new IP 150 module. Alternatively, you can email tech@crimewatchsa.com

2. The IP 150 Module – will also no longer function on the current platform and the following actions will need to be taken.

  1. You will need to download the new software called Insight Gold from either the Iphone App Store to your mobile devices. The Insight Gold software will be subject to an annual charge of $14 Dollars. This charge is paid directly to Paradox and can be paid via visa debit or credit card

  2. Your IP 150 module needs to be removed and taken to the suppliers for the software on it to be upgraded. This is not a lengthy process and can be accomplished within a few hours and then reinstated into your alarm system.

3. Crime Watch Offer
In order to simplify this process for you, the company are offering the following package, assuming you have successfully downloaded the new Insight Gold software.

  • We will send a technician to remove your IP 150 module
  • The Technician will take your module to the supplier and have the software on it upgraded to be compatible with the new Insite Gold software.
  • The technician will return the module and reinstate into your alarm system and test it is working.
  • The cost of this will be R500.00 excluding VAT.

Please call Sanette at Crime Watch Technical department on 021 552 1717 (option 2) to book a technician to install the new IP 150 module. Alternatively, you can email tech@crimewatchsa.com

NB.1. Please note the technician removing the IP Module will result in your phone and/or remote arming not working until the unit has been upgraded and or replaced and re-installed.

NB.2. If you take no action whatsoever, then you will not be able to communicate with your alarm system at all via your mobile device after the 30th August, and there is a possibility that you may not be able to set your alarm physically via the key pad in certain circumstances.

Please do not ignore this notice.

Should you require any further information, please call the technical Department on the numbers provided above, or contact us using the form on our contact page.